Question 1

Can you assist me in choosing products?

Accepted Answer

We will be more than happy to advise you on the selection of nutritional supplements, progressive foods and other fitness assortment that we offer on our site. All you have to do is contact our customer centre by sending an email to info@gymbeam.com . We will be happy to answer all your questions. You can also find a lot of product information on our GymBeam blog . If you have a question about a specific product, take a look at the Questions tab on its page — someone may have already asked the same thing and you will find the answer right away.

Question 2

Where can I get information about the availability of sold out products?

Accepted Answer

We will be happy to check it for you. For availability of products that are out of stock, please contact us at info@gymbeam.com . The expected restock date is usually shown right next to the product photo , and for variants in the Product variants tab. If no date is shown there, write to us and we will gladly check.

Question 3

What is 'regular price' stated by the products?

Accepted Answer

Regular price refers to the average amount of money for which the product can be bought in other e-shops. GymBeam guarantees you only the best prices.

Question 4

Where can I find a size chart?

Accepted Answer

The sizes of clothes are generally given in the size chart at the end of the product description. If you did not find the required information, please contact our customer service by email at info@gymbeam.com .

Question 5

How do I find out if a product is in stock?

Accepted Answer

Availability is shown directly on the product page. If a product comes in several flavours or pack sizes, availability may differ between them — you'll find an overview under Product Options Grid .

Question 6

Where can I find the ingredients, nutritional values and dosage of a product?

Accepted Answer

On every product page, in the Composition and dosage tab, where you'll also find the nutrition table. If a product comes in several flavours, the ingredients and nutritional values may differ slightly between them. So make sure you select the flavour you're interested in. The information on the packaging of the product you received always takes precedence.

Question 7

Do you have products for vegans, for a gluten-free diet or for lactose intolerance?

Accepted Answer

Yes, you'll find products that suit your diet in these categories: Vegan products Vegetarian products Gluten-Free Products Lactose-Free Products BIO products The full list of ingredients and allergens is on every product page. If you have a food allergy or coeliac disease, always read the information on the packaging as well, including any warnings about possible traces of allergens.

Question 8

My product arrived in different packaging from the one in the photo. Is that OK?

Accepted Answer

Yes. Manufacturers regularly update their packaging design, and sometimes the pack size or recipe too. When a product switches to a new version, the previous packaging is still sold for a while, so your product may arrive in different packaging from the one in the photo. We update the photos on our website regularly. The ingredients stated on the packaging you received always take precedence. If they differ significantly from what was shown on the website when you placed your order, email us at info@gymbeam.com .

Question 9

How should I store supplements and how long do they keep?

Accepted Answer

The best-before date is printed on the packaging of every product and depends on the type of product. How to store the products: in a dry place, at room temperature and away from direct sunlight, close the packaging tightly after each use, don't keep powdered supplements in the fridge — moisture can build up and the powder hardens, if a product needs to be refrigerated or stored in any other special way, this is stated on the packaging. The best-before date applies to unopened packaging. Once opened, use the product within the period stated on the packaging.

Question 10

How do I take my measurements correctly?

Accepted Answer

Measure yourself with a tape measure, wearing underwear or thin clothing: Chest — at the widest point, running the tape under your armpits and across your shoulder blades. Waist — at the narrowest point of your torso, without pulling your stomach in. Hips — at the widest point, around your bottom. Inside leg — from the crotch to the ankle. Compare your measurements with the table in the Sizes tab of the product.

Question 11

How do I care for GymBeam clothing?

Accepted Answer

You'll find care instructions for every garment in the Material and care tab, with symbols and explanations. Follow them together with the information on the sewn-in label, as they vary depending on the material. To make your clothing last longer, we recommend washing it inside out, without fabric softener (it reduces sweat-wicking) and drying it in the air rather than in a tumble dryer.

Question 12

My clothing doesn't fit. Can I exchange it for a different size?

Accepted Answer

A direct item-for-item exchange isn't possible, but it's just as quick: order the right size and send back the item that doesn't fit following our return procedure (see the question I want to return the purchased item. How should I proceed? ) within 30 days of delivery. We'll refund you once the return has been processed in our warehouse.

Question 13

What does “The lowest price in the last 30 days” mean?

Accepted Answer

For discounted products, we show the lowest price in the last 30 days alongside the sale price. This lets you judge whether the discount is genuine. We are required to do this by consumer protection law.

Question 14

Do I have to be registered when buying goods?

Accepted Answer

You do not have to. Just fill in the order form, and that’s it. However, it is an advantage to have a registered account in which you can monitor the status of your order and get other benefits of our loyalty program.

Question 15

Why am I unable to sign in to my account?

Accepted Answer

There can be several reasons: you are entering a different password than the one you set, you registered with a different e-mail address, you have not created an account yet — subscribing to the newsletter is a separate service and does not create an account . If you still cannot sign in, please contact our customer support via email at info@gymbeam.com .

Question 16

Is my order accepted if I haven't received the confirmation email?

Accepted Answer

After you create your order, you should receive a confirmation e-mail. If it has not arrived, check your SPAM folder and the Promotions and Updates tabs — order confirmations and e-mails with gift vouchers most often end up there. If the confirmation is not there either, the most common cause is a typo in the e-mail address entered during the order. In that case please contact us at info@gymbeam.com .

Question 17

How do I cancel or change my order?

Accepted Answer

You can cancel your order yourself , right away and without waiting for a reply. Both ways require you to be logged in: through our AI assistant Jim — give him your order number and ask for the cancellation, in your account , under My Orders . You can edit your order after logging in to your account . Once the order has been dispatched, we can no longer change it. In that case write to us at info@gymbeam.com .

Question 18

I need an invoice with company details. How do I get one?

Accepted Answer

When completing your order, tick the option to add a billing address and fill in the company details — name, address and VAT number. We will then issue the invoice directly to the company. Do not write the company details in the order note. The note is not carried over to the invoice, we would have to process the order manually and that would delay it.

Question 19

Where can I find my order number?

Accepted Answer

You can find your order number in three places: in the confirmation email you received right after placing your order, in the dispatch email for your parcel, after signing in to your account on gymbeam.com, under My orders .

Question 20

Can I add another product to an order I've already placed?

Accepted Answer

Products can't be added to an order that has already been placed. If you forgot something, please place a new order.

Question 21

How do I recognise official GymBeam websites and profiles?

Accepted Answer

Official GymBeam websites always run on a GymBeam domain — gymbeam.com and our country websites such as gymbeam.de or gymbeam.it. Our official profiles: Facebook — GymBeam Instagram — gymbeam TikTok — gymbeam YouTube — GymBeam Fake websites and profiles misusing our logo do pop up from time to time — most often as giveaways asking you to enter your card details or pay a “prize delivery fee”. We will never ask for your password, your payment card details or a fee for a prize — neither by email nor in a message on social media. If you're not sure whether a website, email or giveaway is really ours, email us at info@gymbeam.com .

Question 22

Where can I find the invoice for my order?

Accepted Answer

We'll email you the invoice once your order has been processed. You can also find it after signing in to your account, under My orders . If you need an invoice with company details, see the question I need an invoice with company details. How do I get one?

Question 23

How can I contact you and when are you available?

Accepted Answer

Email us at info@gymbeam.com . Our customer service team is available Monday to Friday, 8:00 to 20:00, and answers emails during these hours. Our AI assistant Jim can also give you a quick answer to most questions in the chat window on our website — he's available around the clock. You'll find our other contact details on the Contact page.

Question 24

What can the AI assistant Jim help me with?

Accepted Answer

Jim is our AI assistant in the chat window on our website and is available around the clock. He can help you: check your order status and tracking number — just enter your order number, cancel your order if it hasn't been shipped yet, with common questions about delivery, payment and our terms. More complex cases, such as complaints or damaged parcels, Jim passes on to our customer service colleagues. You can always email us directly at info@gymbeam.com too.

Question 25

Where is my order?

Accepted Answer

Our AI assistant Jim will tell you the status right away — just give him your order number. You can also check it yourself: log in to your account and go to My Orders . Once we dispatch the parcel from our warehouse, you will receive an e-mail with the tracking number and a tracking link . Just click the link — you do not need an account. If you need help, write to us at info@gymbeam.com .

Question 26

When will I receive the package?

Accepted Answer

Orders placed before 14:00 are dispatched the same day . Delivery then takes 2 to 5 business days , depending on the service you choose: UPS Economy — from 7.90 €, free for orders over 50 € UPS Air — from 16.90 €, free for orders over 150 € The exact price for your address is shown at checkout. During holidays and major sales we cannot guarantee same-day dispatch.

Question 27

What are the shipping and delivery options? What is the shipping cost?

Accepted Answer

Shipping is free for orders over €50 with Economy delivery and over €150 with Air delivery. Below those thresholds: UPS Economy / DHL Ground — 2–5 business days, tracking yes — from €7.90 UPS Air — 2–5 business days, tracking yes — from €16.90 The price depends on the weight of the parcel. Orders placed before 14:00 are dispatched the same day. The exact rate for your address is shown at checkout.

Question 28

Which countries do you ship to?

Accepted Answer

Orders created on www.gymbeam.com are delivered to the following countries: Albania, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, India, Ireland, Japan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, the Netherlands, Norway, Portugal, Saudi Arabia, Spain, and Sweden, the United Arab Emirates, the United Kingdom, and the United States of America. If you wish to have delivery to another European country, you can place an order on the following website: Slovakia - www.gymbeam.sk Czech Republic - www.gymbeam.cz Hungary - www.gymbeam.hu Romania - www.gymbeam.ro Slovenia - www.gymbeam.si Croatia - www.gymbeam.hr Greece - www.gymbeam.gr Bosnia and Herzegovina - www.gymbeam.ba Ukraine - www.gymbeam.ua Bulgaria - www.gymbeam.bg Italy - www.gymbeam.it Germany - www.gymbeam.de Poland - www.gymbeam.pl Netherlands - www.gymbeam.nl Austria - www.gymbeam.at France - www.gymbeam.fr Serbia - www.gymbeam.rs

Question 29

How to redeem a gift voucher or coupon?

Accepted Answer

You can redeem a coupon or gift voucher at checkout, in the first step of the shopping cart. In the shopping cart you will find a field where you can enter your coupon code. Don’t forget to confirm it by clicking the "Apply Coupon" button. The system will then deduct the gift voucher amount from your order. We also offer discount coupons from influencers, which can be applied to all products from the GymBeam brand. In a single order you can redeem several gift vouchers and combine them with a discount coupon. However, only one discount coupon can be used per order. A gift voucher can be used repeatedly until its value is spent or its validity expires.

Question 30

What are the payment options?

Accepted Answer

Card payment online - You can pay for your order with a card that has online payments enabled. This is a convenient and secure method of cashless payment. We currently accept payment cards VISA, VISA Electron, Maestro and MasterCard. Bank transfer - You can also pay for goods via online banking. We'll send the information you need to make an electronic banking payment to your email address. Be sure to fill in all necessary data, especially the variable symbol, otherwise the process may be prolonged. We will only send you the goods after your payment has been credited to our account. PayPal - PayPal users can easily, quickly and securely pay for an order through PayPal electronic wallet. Klarna - a flexible "Buy Now, Pay Later" service and shopping assistant that allows you to customise how you pay for your purchase. It is designed to provide financial flexibility without the need for traditional credit cards at checkout. Trustly - a secure digital payment method that allows you to pay directly from your online bank account without using a debit/credit card or downloading a separate app. It acts as a secure bridge between your bank and the merchant. You can also find this and other information on our Shipping and Payment section . When paying by bank transfer , you have 7 days to pay. If the payment does not reach us by then, the order is cancelled automatically. We do not offer cash on delivery on this market.

Question 31

I didn't collect my parcel in time. What happens to it?

Accepted Answer

An unclaimed parcel is returned to our warehouse and cannot be sent again . The order is cancelled automatically and, if you have already paid for it, we refund the amount. If you still want the goods, please place a new order.

Question 32

Can I change my delivery address once the parcel is on its way?

Accepted Answer

Once the parcel is with the carrier, we can no longer change the address on our side. Most carriers do, however, let you redirect the parcel via the tracking link in your dispatch email. There you can usually change the delivery day, send the parcel to a pick-up point or leave instructions for the courier.

Question 33

Will my order arrive in more than one parcel?

Accepted Answer

In most cases we send the whole order in one parcel. We send it in several parcels when the items don't fit into one package or when the order contains heavy or bulky products. You only pay for delivery once. The parcels may arrive at different times, even if they were shipped together — this depends on the carrier.

Question 34

My parcel is later than expected. What should I do?

Accepted Answer

First, check the status of your shipment via the tracking link in your dispatch email. Delays are most common during sales and before Christmas, after an unsuccessful first delivery attempt (the courier tries again the next working day) or when the carrier is overloaded. If your parcel still doesn't arrive, email us at info@gymbeam.com .

Question 35

Why didn't my card payment go through?

Accepted Answer

The most common reasons: online payments aren't enabled on your card — you can enable them in your online banking or your bank's app, 3D Secure verification failed — you need to confirm the payment in your banking app within the time limit, insufficient funds or the daily limit for online payments has been exceeded, a typo in the card number, expiry date or CVC code. Check your email first. If you received an order confirmation, the payment went through and you don't need to pay again. If the order remained unpaid, we'll send you an email with a link so you can pay for it later — there's no need to place a new order. If the payment fails a second time too, try another card or a different payment method. If the amount was taken from your account but you can't see the order, email us at info@gymbeam.com — it's usually a temporary hold that is released within a few days, and we'll check it for you.

Question 36

Why isn't my discount code working?

Accepted Answer

Please check: the code’s validity — discount codes are only valid for a limited time, the minimum order value — some codes only apply above a certain amount, what the code applies to — some codes are only valid for selected categories or products; the conditions are usually shown with the code, how you entered it — without spaces at the beginning or end, the number of codes — only one discount coupon can be used per order. If the code still doesn't work, email us at info@gymbeam.com with the code and the contents of your basket.

Question 37

How do you deliver heavy and bulky products?

Accepted Answer

Heavy and bulky products — dumbbells, weight plates, benches and similar equipment — can't be sent to every pick-up point or parcel locker, because they exceed their size and weight limits. For these products, only the delivery methods available for them are shown when you complete your order.

Question 38

The courier delivered a visibly damaged package. What should I do?

Accepted Answer

If the courier delivers you a damaged package, we recommend not to take it over and fill a complaint protocol with it. Then contact our customer service at info@gymbeam.com .

Question 39

My order has a damaged product, a missing product, or a product that I didn't order. What should I do?

Accepted Answer

If you have any problem with your order (damaged goods, missing product, incorrect goods sent), do not hesitate to contact our customer support as soon as possible. Please send your request to info@gymbeam.com with attached photos of the package and its contents. We'll process your request within a few hours within business days. These photos help us handle the request: an overall photo of the parcel, so that the packaging and any handling marks (Fragile, This side up, etc.) are visible a close-up of the damaged area a close-up of the address label the padding and how the goods are placed inside the damaged contents themselves

Question 40

I want to return the purchased item. How should I proceed?

Accepted Answer

You can return your goods within 30 days of delivery . In this market we do not currently offer free courier pick-up or drop-off points, so you arrange and pay for the shipping back to us . Please proceed as follows: Pack the goods well so they are not damaged in transit. Include a completed return form in the parcel, or at least your order number — otherwise we cannot match the parcel to your order. Send the parcel with a carrier of your choice to: GYMBEAM ITALY S.R.L., Via Carlo Jucker 6, 20025 Legnano (MI), Italy Once we receive and process the parcel in our warehouse, we will refund you. Please do not send the goods cash on delivery — we do not accept such parcels. Returns do not apply to gift items.

Question 41

I want to claim or replace purchased goods. How should I proceed?

Accepted Answer

If such a case arises, please contact our customer care service at info@gymbeam.com .

Question 42

I ordered the goods, but they were not delivered to me. How to proceed?

Accepted Answer

If you have not received your order within 8 business days of creating your order, don’t hesitate to contact us at info@gymbeam.com .

Question 43

By when can I return the goods?

Accepted Answer

You can return the goods within 30 days of delivery of your order. What counts is the date the parcel was delivered, not the date you placed the order.

Question 44

Can I return only part of my order?

Accepted Answer

Yes. You can return individual products and individual units — the rest of your order stays with you. Please state in the parcel which products you are returning and in what quantity.

Question 45

When and how will I get my money back?

Accepted Answer

We refund you once we have received and processed the parcel in our warehouse, at the latest within 14 days . If you used a gift voucher for your order, the amount will be credited back to the voucher automatically. If you paid by card, we refund to the same card. If you paid by bank transfer or cash on delivery, please send us the IBAN we should transfer the money to.

Question 46

I want to exchange the purchased item. How should I proceed?

Accepted Answer

An item-for-item exchange is not possible. Please order the correct variant as a new order and send the unsuitable goods back to us following the return procedure above.

Question 47

Will you cover the return postage?

Accepted Answer

Not in this market — the cost of shipping the goods back to us is covered by the customer. We refund the price of the goods themselves.

Question 48

Can I make a complaint about a supplement I've already opened?

Accepted Answer

Yes. If the product is defective — for example, it has gone off, doesn't match the ingredients on the label or its inner packaging is damaged — opening it doesn't prevent you from making a complaint. Defects usually only become apparent after opening. Email us at info@gymbeam.com with your order number, a description of the problem and photos of the product, including the label with the batch number and expiry date. Please keep the rest of the contents until the complaint has been resolved.

Question 49

When I return an order, do I also have to return the free gift I received with it?

Accepted Answer

If you can still return the gift unused, put it in the parcel together with the items you're returning. If that's no longer possible — for example because you've opened it — just return the product you bought.

Question 50

How can I establish wholesale cooperation with you?

Accepted Answer

GymBeam offers the opportunity to establish wholesale cooperation. This will give you, as our partner, several benefits, including a discounted purchase price. You can find out more about the advantages and possibilities of wholesale cooperation on our website in the Wholesale section . If you have more questions about wholesale cooperation, you can send them to: sales@gymbeam.com or fill out the B2B form at https://gymbeam.com/b2b/form/ . For export and international wholesale cooperation , write to wholesale@gymbeam.com .

Question 51

What is a subscription?

Accepted Answer

A subscription is a way to set up regular automatic delivery of the products you buy repeatedly – for example protein, creatine or vitamins. You choose the product, set the delivery frequency and we take care of the rest. On the scheduled day the order is created and dispatched automatically. On top of that, you get an extra discount on subscription products.

Question 52

Am I tied to anything? Are there any fees?

Accepted Answer

No. You can edit, pause or cancel your subscription at any time in your account. There are no hidden fees.

Question 53

How do I set up a subscription?

Accepted Answer

You create a subscription directly during your purchase – on the product page or in the cart: Select the Subscription with discount option on the product. Choose the delivery frequency (how often the product should arrive, e.g. every month, every two months). Complete the order. The subscription starts on the day of the first order.

Question 54

Will I see how much I pay for the subscription before I confirm?

Accepted Answer

Yes. Both on the product page and in the cart you always see the total subscription amount per delivery, so you have a full overview before confirming the order.

Question 55

I ordered a product as a one-time purchase. Can I activate a subscription for it later?

Accepted Answer

Yes. For a one-time item, the Activate subscription option is shown in the product card.

Question 56

Where can I find an overview of my subscriptions?

Accepted Answer

In the Subscriptions section of your account – clearly in one place. You can see all the products you have in a subscription, their price and the interval at which they will arrive (e.g. every month, every two months). Active, paused and cancelled subscriptions are all listed there.

Question 57

What discount do I get with a subscription?

Accepted Answer

You buy the product at a reduced subscription price – always a few percent cheaper than the current price (e.g. −5%).

Question 58

Is the subscription price fixed?

Accepted Answer

No, the price is not fixed. With every automatic order it is calculated from the product's current selling price, from which your discount is deducted.

Question 59

Can I use a discount coupon or a gift card with a subscription?

Accepted Answer

Yes. If you apply a discount coupon or a gift card when setting up the subscription, the discount is automatically applied to every order placed within that subscription – not just the first one.

Question 60

What can I change in my subscription?

Accepted Answer

In the subscription detail in your account you can: rename the subscription, change the delivery frequency, skip the next delivery, pause or cancel the subscription, change the delivery method and the shipping/billing address, change the product quantity or remove a product (if the subscription contains more than one product).

Question 61

What is the difference between a paused and a cancelled subscription?

Accepted Answer

A paused subscription can be resumed at any time. A cancelled subscription cannot be reactivated.

Question 62

How does an automatic order work?

Accepted Answer

On the scheduled day the system automatically creates an order, which goes through the same process as a regular order. In your order history it is marked as a subscription order.

Question 63

What happens if a product from my subscription is out of stock?

Accepted Answer

We will send you an e-mail telling you which product it is. The remaining available products from your subscription will be dispatched without delay, and the missing product will be delivered in the next scheduled cycle of your subscription. The total amount of the current order is automatically reduced by the price of the unavailable product, so you always pay only for the goods we actually ship.

Question 64

When do I get free shipping with a subscription?

Accepted Answer

If the value of your subscription products exceeds the free shipping threshold, delivery is completely free. If the subscription products do not reach this threshold, the standard delivery fee is added to the automatic order.

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